Logo

Shipping & Returns

We want you to love your Ally experience. Here is everything you need to know about delivery and returns.

Shipping Information

Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking details once your order ships.

Delivery Areas

We currently ship across India. International shipping coming soon.

Shipping Rates

  • Free shipping on orders above ₹999
  • Standard shipping: ₹49 for orders below ₹999
  • Delivery typically takes 3-7 business days depending on your location

Returns & Refunds

Our Policy

Due to the nature of our wellness products, we do not accept returns on opened or used items. However, your satisfaction is our priority.

  • Unopened products can be returned within 7 days of delivery
  • Products must be in original packaging with all seals intact
  • Return shipping costs are borne by the customer unless the product is defective

How to Initiate a Return

  1. Email us at hello@healthyally.in with your order number and reason for return
  2. Our team will review your request within 2 business days
  3. If approved, we will provide return shipping instructions
  4. Once we receive and inspect the item, your refund will be processed within 5-7 business days

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at hello@healthyally.in with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

Questions about shipping or returns? Contact our support team